RNA Refund Policy

Refund Policy of Ricos na América

At Ricos na América, we value the satisfaction and trust of our customers and students. Our refund policy has been carefully crafted to ensure a fair and transparent experience for all our customers who purchase our infoproducts. Here are the details of our refund policy:

  1. 7-Day Guarantee: All our infoproducts come with a 7-day money-back guarantee from the date of purchase. This means that if, for any reason, you are not satisfied with the product you have purchased, you have the right to request a full refund of the amount paid, as long as it is within the established timeframe.
  2. Refund Request Process: To request a refund within the 7-day guarantee period, please contact our customer service team. You can reach us by email (suporte@ricosnaamerica.com), or WhatsApp +1 (301) 359-6285. When contacting us, please provide the email address you used on the moment of the purchase and relevant details to facilitate the process.
  3. Refund Conditions: The refund will be processed as long as the purchased product has not been used inappropriately. We reserve the right to refuse refunds if there is evidence of abuse of this policy. Additionally, any bonuses, gifts, or additional content provided as part of the purchase must also be returned to ensure a full refund.
  4. Processing Timeframe: We will do our best to process all refund requests within a reasonable timeframe after the request is approved. Typically, refunds are processed within 2 (two) business days after the eligibility for a refund is confirmed, with a maximum of 60 days or 2 (two) billing cycles if purchased by credit card, as we respect the money-back payment flow of gateways and/or payment platforms such as Hotmart, Stripe, Paypal, Klarna, etc.
  5. Refund Method: The refund will be issued using the same payment method used for the original purchase, respecting the internal policies of each payment platform chosen, unless otherwise agreed between both parties.
  6. Exceptions: In certain exceptional circumstances, such as product technical failures or delivery issues, we may offer alternative solutions in addition to the refund. These situations will be handled on a case-by-case basis by our customer service team.
  7. Policy Changes: We reserve the right to review or change our refund policy at any time, with prior notice. Any changes will be communicated to customers through our website or other appropriate means.

At Ricos na América, we are committed to providing high-quality products and exceptional service to our customers and students. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team through the following link: bit.ly/suporte-rna. We are here to help and ensure that you have a positive experience with us in all aspects.